Question 1

When will I receieve my order?

Answer

Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.
Once your order is shipped you will receive an E-mail with your tracking information.
Allow 48-72 business hours for your tracking information to update and to issue an estimated delivery date.

Question 2

How do I know my order is confirmed?

Answer

Every order is subject to review. Your order is only confirmed when we have E-mailed a shipping confirmation. *Please check your spam inbox.

Question 3

How do I find the right size and fit?

Answer

Size link provided at the bottom

Question 4

I emailed customer support when should I expect a response?

Answer

Expect a response within 24-72 hours from our Customer Support Team. (support@3fortyinc.com)
Customer service representatives are available by phone Monday-Friday, 9am-5pm. (Eastern Time)

Question 5

I received a tracking number, but the shipment hasn't moved.

Answer

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

Question 6

How do I start a return?

Answer

To start a return, you can contact us at support@3fortyinc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We do not pay for shipping & handling fees for returns.
RETURN SHIPPING COSTS WILL BE DEDUCTED FROM YOUR REFUND. **costs may vary depending on items returned**Items sent back to us without first requesting a return will not be accepted.

Question 7

What if there is a damage on the clothing?

Answer

Please inspect your order upon reception and contact us (support@3fortyinc.com) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.