When will I receive my order?
Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days. ((USA TIME)
Once your order is shipped you will receive an E-mail with your tracking information.
Allow 48-72 business hours for your tracking information to update and to issue an estimated delivery date.
How do I know my order is confirmed?
Every order is subject to review. Your order is only confirmed when we have E-mailed a shipping confirmation. *Please check your spam inbox.
I emailed customer support when should I expect a response?
Expect a response within 24-72 hours from our Customer Support Team. (firstname.lastname@example.org)
Customer service representatives are available by phone (201-543-9287) Monday-Friday, 9am-5pm. (Eastern Time)
I received a tracking number, but the shipment hasn't moved.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
How do I start a return?
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We do not pay for shipping & handling fees for returns.
RETURN SHIPPING COSTS WILL BE DEDUCTED FROM YOUR REFUND. **costs may vary depending on items returned
**Items sent back to us without first requesting a return will not be accepted
What if there is a damage on the clothing?
Please inspect your order upon reception and contact us firstname.lastname@example.org immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (Send Pictures for better help.)