When will I receive my order?
Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.
Once your order is shipped you will receive an E-mail with your tracking information.
Allow 48-72 business hours for your tracking information to update and to issue an estimated delivery date.
How do I know my order is confirmed?
Every order is subject to review. Your order is only confirmed when we have E-mailed a shipping confirmation. *Please check your spam inbox.
How do I find the right size and fit?
I emailed customer support when should I expect a response?
Expect a response within 24-72 hours from our Customer Support Team. (firstname.lastname@example.org)
Customer service representatives are available by phone Monday-Friday, 9am-5pm. (Eastern Time)
I received a tracking number, but the shipment hasn't moved.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
How do I start a return?
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We do not pay for shipping & handling fees for returns.
RETURN SHIPPING COSTS WILL BE DEDUCTED FROM YOUR REFUND. **costs may vary depending on items returned
**Items sent back to us without first requesting a return will not be accepted.
What if there is a damage on the clothing?
Please inspect your order upon reception and contact us firstname.lastname@example.org immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.